Pilzo Studios games
Support
Tell us what happened and which game you were playing. We will use your message only to help with your request.
Email supportsupport@pilzostudios.comHelpful details
Before emailing
- Include your iPhone model and iOS version.
- Name the Lumzo game where the issue happened.
- Describe the steps that caused the problem.
- Add a screenshot if it helps explain the issue.
- Never send your password, Apple ID or payment details.
Common questions
Quick answers
Where is my game progress stored?
Lumzo Orbit stores progress locally and uses Apple iCloud and Game Center for eligible backups and restoration. Other Lumzo games may store progress locally. Pilzo Studios does not operate a player account database.
Can deleting the app remove my progress?
Deleting an app removes its local data. Lumzo Orbit can restore eligible progress when the same Apple account is signed in to Game Center and iCloud Drive. Availability depends on Apple services and the most recent completed cloud save.
Why do some Lumzo games use motion access?
Motion access powers tilt controls in supported games. The readings are used during gameplay and are not stored by Pilzo Studios.
How do I change ad privacy choices?
Open the game settings, then Privacy and data. If Google makes a privacy options message available in your region, you can open it there.