Lumzo Arcade
Support
Tell us what happened and which game you were playing. We will use your message only to help with your request.
Email supportsupport@pilzostudios.comHelpful details
Before emailing
- Include your iPhone model and iOS version.
- Name the Lumzo game where the issue happened.
- Describe the steps that caused the problem.
- Add a screenshot if it helps explain the issue.
- Never send your password, Apple ID or payment details.
Common questions
Quick answers
Where is my game progress stored?
Coins, skins, achievements and settings are stored locally on your device. Pilzo Studios does not operate a player account database at launch.
Can deleting the app remove my progress?
Yes. Deleting or resetting the app may remove locally stored progress. An Apple device backup may contain app data depending on your settings.
Why does Lumzo Arcade use motion access?
Motion access powers tilt controls in supported games. The readings are used during gameplay and are not stored by Pilzo Studios.
How do I change ad privacy choices?
Open Lumzo Arcade settings, then Privacy and data. If Google makes a privacy options message available in your region, you can open it there.